Refund policy

We gladly accept returns of unused merchandise within 30 days of receipt of purchase.

To initiate a return, please email us at customerservice@ecolunchboxes.com so that we may issue you a RMA (Return Merchandise Authorization) Number and ensure a prompt refund for the item you are sending back.

Please note: All items must be returned unused and in the original packaging for a refund. Shipping and handling will not be refunded. If items do not have their full packaging, but are unused, there will be a 15% restocking fee applied.